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Home | Trading help

How can we help?

We want you to have the best trading experience as far as possible.  But we know you might have a few questions. Read on for Export-Import documents, Payment, Incoterms, Shipping and Delivery, and more.

Help Yourself.

Click on the link below to check the order status of your cargo.

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Shipping & Delivery

Consignment Notifications
Product Packaging
Changes to your order
Delivery Information
Problems with your order

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No returns or exchange
What happens if I have received a defective item?
Methods of Payment:

Payment in Advance
Letter of Credit
Bills of Exchange

Payment Terms:


Advance Payment
Documentation Against Payment via Bank
Documentation against Acceptance via Bank
Letter of Credit
Advance & Documentation Against Payment
Advance & Document Against Acceptance
Advance and LC at Sight (D/P)
Advance and LC at Usance Period

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Export/Import documentation

Pro Forma Invoice
Packaging List
Commercial Invoice
Certificate of Origin
Shipping Bill/Bill of Entry
Inspection Certificate
Insurance Certificate
Bill of Lading/ Airway Bill
Bills Of Exchange
Sight Bill of Exchange
Usance Bill of Exchange
Advance Payment
No Objection Certificate
Letter of Credit
Dun & Bradstreet

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Inco Terms

These are series of International Sales Terms Widely used and accepted throughout the world. They divide transaction costs and responsibilities between a buyer and a seller.

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